Support Portal/Service Desk migration
Scheduled Maintenance Report for Zephyr Scale
The scheduled maintenance has been completed.
Posted Jun 29, 2020 - 12:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 29, 2020 - 09:01 UTC
To deliver a better support experience to our users, the TM4J Service Desk will undergo infrastructure migration and upgrade on Monday 29th of June, starting at 9 am UTC (5 am EDT). The Service Desk portal will not be available for up to 3 hours until the migration has finished.

This will not affect TM4J, but only the Support Portal/Service Desk.

During this maintenance window, the TM4J Service Desk will be read-only, i.e. it will not be possible to create new support tickets or make changes to any of the existing tickets. Please also note, that it could take up to 9h hours after the Service Desk migration for some attachments to appear in the tickets.

All service desk customers will receive a separate email with instructions on how to access the new Service Desk once the migration is complete.
Posted Jun 25, 2020 - 12:29 UTC
This scheduled maintenance affected: Zephyr Scale Support Site.